Workforce
Know your team better than they know themselves
Workforce has everything you need to manage key department functions: KPIs, workqueues, productivity, quality & reporting.
Insurance Follow-up • Billing & Edits • Coding & Charge Capture • Self-Pay & Customer Service • Payment Posting • Credits
Department KPIs
Workqueues
Manage amounts, volumes & trends via drill-down reporting
Staff Performance
Supervise Staff Productivity and Quality performance
Reporting
Run reports & export data for meetings, distribution & analysis
CASE STUDY
Enabling Remote Work
Learn how AVID Workforce enabled a smooth transition to a fully remote CBO
Department KPIs
Days in A/R
Stay on top of the department-level metric that matters most. Whether that be Total Days in A/R, Insurance Days, Self-Pay Days, Days in Claim Edits or Days in Payments
workqueuE METRICS
Your workqueues ultimately drive your departmental metrics, know where you stand
STAFF PERFORMANCE
Get a high-level view of your department staff & view a rolling trend of staff performance over time
Workqueues
AMOUNTS, VOLUMES & AGE
Trend end-of-day statistics by day, week, or month
DRILL-DOWN
Monitor by category down to individual workqueue
INFLOW & OUTFLOW
Allocate resources or recognize understaffed areas
Staff Performance
Productivity
Track staff output by activity documented in EHR
quality
Audit score to ensure correct actions are taken by staff
time management
Ensure staff are focused on value-added tasks
individual & consolidated
Monitor by department, sub-team or individual team member
Reporting
Export to excel
Take a deep-dive into any displayed data element
PDF REports
Individual scorecards reviewed in one-on-one meetings between Supervisor and staff
Weekly meetings
Identify issues before they become problems
Don't Be Shy. Get In Touch.
If you are interested in working together, would like to see a demo, or simply have a question, send us an inquiry and we will get back to you!